Required following personnel for one of the top IT company
Designation: Sr. Engineer –Voice (Aspect E-Pro)
Location: Gurgaon Education: MCA /Diploma/ BE / BTech
Experience : 3-6 yrs Salary Offered: Rs.4.00-9.00 Lacs PA
Responsibilities:
Incumbent recruited against this requirement will be responsible for :
Tech Ops Mgr with L2 in Aspect Voice -Responsible for handling overall operations and hence needs to have sound technical base as well as excellent coordination abilities.
Technical expert and responsible for ensuring smooth operations. Would look to continuously optimize the resources and provide stability to the operations in a dynamic environment.
-Handling 2nd level escalations for E-Pro and helping team to resolve the issues
-Troubleshooting of Aspect E-Pro related problems.
-Problem management/ route cause analysis with the help of Aspect
-Day to day operations management of Aspect
-Understanding of Aspect IVR system
-Defining Health Check List/ Preventive maintenance Check list as per Customer Setup
-Co-ordination with Vendor for escalated calls -Vendor Management
-Traffic analysis and Capacity plan discussions
-Planning of Patch roll out, project plan , roll out procedure etc. -Monitoring and managing SLA with Vendors
-VOX file management -Maintenance activity per week/Monthly for Concerto.
-Preventive maintenance (disk space, connectivity test, log collection, VOX file relocation etc.)
Competencies:
Technical Competencies: Technical strong on Aspect Epro products
Behavioral Competencies: Good Communication
Any other Criteria: : Worked on Aspect EPRO 5.2
mail resumes to soosacv@gmail.com
Designation: Sr. Engineer –Voice (Aspect E-Pro)
Location: Gurgaon Education: MCA /Diploma/ BE / BTech
Experience : 3-6 yrs Salary Offered: Rs.4.00-9.00 Lacs PA
Responsibilities:
Incumbent recruited against this requirement will be responsible for :
Tech Ops Mgr with L2 in Aspect Voice -Responsible for handling overall operations and hence needs to have sound technical base as well as excellent coordination abilities.
Technical expert and responsible for ensuring smooth operations. Would look to continuously optimize the resources and provide stability to the operations in a dynamic environment.
-Handling 2nd level escalations for E-Pro and helping team to resolve the issues
-Troubleshooting of Aspect E-Pro related problems.
-Problem management/ route cause analysis with the help of Aspect
-Day to day operations management of Aspect
-Understanding of Aspect IVR system
-Defining Health Check List/ Preventive maintenance Check list as per Customer Setup
-Co-ordination with Vendor for escalated calls -Vendor Management
-Traffic analysis and Capacity plan discussions
-Planning of Patch roll out, project plan , roll out procedure etc. -Monitoring and managing SLA with Vendors
-VOX file management -Maintenance activity per week/Monthly for Concerto.
-Preventive maintenance (disk space, connectivity test, log collection, VOX file relocation etc.)
Competencies:
Technical Competencies: Technical strong on Aspect Epro products
Behavioral Competencies: Good Communication
Any other Criteria: : Worked on Aspect EPRO 5.2
mail resumes to soosacv@gmail.com