urmiladuhan
New member
So sir, it can probably be said that soft skills are ALSO meant as a 'cover up' so things don't look as bad as they may be between people i.e., prevents an all out mud slinging as some like to call it.
It is not what one says it is how it is said: the tone, the facial expression, the accompanying gesture.
At times Thank you and Sorry can be replaced non-verbally through body language.
Comming home and relishing the food cooked by the mother, your thank you will be conveyed non-verbally from the joy on on your face and the second and third helping of the food on the table. bls31